Refund policy

For non custom product

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at heyya@he-merch.com.

For custom product 

At Persopromo, we pride ourselves on delivering high-quality, custom-made products designed to meet the unique needs and preferences of each individual customer. As such, due to the personalized nature of our products, we must institute a strict no return or refund policy once the production process for a custom order has been initiated, completed, and the product has been shipped.

Our products are customized based on specific text, designs, or specifications provided directly by the customer during the order process. This means that every product is uniquely tailored and, therefore, cannot be resold or repurposed for other customers. The custom manufacturing process incurs several costs, including, but not limited to, design setup, material acquisition, labor, production, and shipping. Due to these associated costs, once a custom item is produced, we are unable to offer any form of refund or return for reasons such as dissatisfaction with the design, change of mind, or minor variances in the final product from the initial design as it appears on a digital screen.

That being said, Persopromo is committed to customer satisfaction and ensuring that you receive the product exactly as ordered. If there is an instance where you have received a product that is either incorrect (not matching the design or specifications provided by you) or if the product arrives damaged during the shipping process, we will address the issue promptly.

In the unlikely event that an error or damage has occurred, customers are required to contact our support team at heyya@he-merch.com within 30 days of receiving the product. When reaching out, please provide your order number, a detailed description of the issue, and supporting evidence such as photographs of the incorrect or damaged product. This will allow us to evaluate the situation thoroughly and ensure that an appropriate resolution is provided. Please note that returns will need to be sent to the following address: 815 Rue Gagné Suite 101 Montreal Qc H8P 0A4.

Once your claim has been received and reviewed, if it is determined that there has been an error on our part or that the product has been damaged during shipping, we will, at our discretion, either correct the issue by remanufacturing the item at no additional cost to you, or provide you with a replacement product of equal value.

Please note that Stamplified reserves the right to deny requests for replacement, remanufacturing, or refund if it is found that the issue is due to incorrect information provided by the customer during the order process (e.g., wrong spelling, wrong dimensions, etc.), or if the product has been altered, tampered with, or damaged after delivery.

We appreciate your understanding of the complexities involved in custom product creation and thank you for your cooperation. Should you have any further questions or concerns, feel free to reach out to our dedicated support team, and we’ll be happy to assist you.

Thank you for choosing Persopromo!